Wednesday, May 24, 2006

Oops

Let down by my supplier...... waited in expecting the Robbe Atlantis Genoa delivery, nothing came...
Chased supplier, told the importer hasn't got it in stock......delay of several weeks.

I have now cancelled the order, for three reasons..

1) they took the payment in full and promised delivery
2) they charged me for 48 hour delivery of an item they hadn't got !
3) I only found out because I chased them !

On principle, this is not good customer service or practice, so I shall take my business elsewhere, and have asked for a full refund.

Regrettably, there appears to be fewer and fewer reliable UK outlets these days.....

I shall use the delay time as thinking time and revisit my decision on the Genoa.